Friday, July 13, 2012

The Eyes Have It: Marketers Now Track Shoppers' Retinas


To find out what really draws their test shoppers' attention, companies likeProcter & Gamble Co., PG +1.81%Unilever UL +1.58% PLC and Kimberly-Clark Corp. KMB +0.62% are combining three-dimensional computer simulations of product designs and store layouts with eye-tracking technology. And that, in turn, is helping them roll out new products faster and come up with designs and shelf layouts that boost sales.
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Falling costs are helping to make the use of such technology more commonplace. A retina-tracking camera embedded in the rim of a computer screen and attached to special glasses or free standing typically costs $25,000 to $40,000, Dr. Wedel says. The information it collects can be used to form a "heat map" that uses color to show where people looked on a simulated shelf.
Some companies also attach bands to testers' heads to monitor brain-wave activity showing which designs trigger pleasurable responses, says David Johnston, a senior vice president at JDA Software Group Inc. JDAS +1.46%Companies also track involuntary facial expressions to gauge true emotional reaction, says Jonathan Asher, an executive vice president at marketing firm Perception Research Services International Inc.

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