India Call Centers Suffer Storm of 4-Letter Words (washingtonpost.com)

India Call Centers Suffer Storm of 4-Letter Words (washingtonpost.com): "NEW DELHI -- Rohail Manzoor thought he had what it took to work in a telephone call center. All he had to do was pick up the phone and answer queries from American customers about their long-distance bills. He was armed with lessons on how to speak English like the Americans -- adjust the r's, say 'zee' instead of 'zed,' 'mail' instead of 'post.'
He even called himself 'Jim,' and figured he would pretend to be an American customer service agent. "
But nothing prepared him for the shower of curses that came his way when he picked up the phone one night on the job.

" 'You Indians suck!' an American screamed on the phone," recalled a soft-spoken Manzoor, 25. "He was using a lot of four-letter words, too. He called me names left, right and center."